CompTIA A+ covers mobile devices, networking technology, hardware, virtualization and cloud computing and network troubleshooting. It also covers in installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.
•Increased reliance on SaaS applications for remote work
•More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
•Changing core technologies from cloud virtualization and IoT device security to data management and scripting
•Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
•Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors
JOB ROLES:
• IT Support Specialist
• Helpdesk Technician
• Field Technician
• Tier I Support Specialist
• Desktop Support Specialist
• Associate Network Engineer
• Systems Support Technician
• Junior Systems Administrator
